Claims support you can rely on
Support through every step
It's a common misconception that a broker relationship is based on premium savings - the true value often becomes clear when a claim arises. Premiums matter, but they must be backed by policy wording that performs when you need it most.
Make a claimHow we help at claim time
Our three-step claim support process
We know how to negotiate your policy wording and, through our business partnerships, have access to insurance law and regulation experts who can advocate on your behalf if legal support is ever required.
- 1
Immediate assistance
Call or email us as soon as something unexpected happens. We'll guide you through every step, explain what to expect, and promptly provide the correct claim form to ensure a smooth start.
- 2
Precision and expediency
Once you've completed the form, return it to us for review. We check it thoroughly for accuracy and make sure it's worded to expedite processing - we handle the details so you can focus on what matters most.
- 3
Dedicated settlement support
We stay with the claim through to settlement, negotiating the wording and, where needed, drawing on our partnerships with insurance law and regulation experts to advocate on your behalf.
Need to make a claim?
Call us as soon as you can - the sooner we're involved, the smoother it goes.
Where pushing back changed the outcome
- Landlord / Property
$5,000 Offer. $20,000 Settlement. Here's How We Got There.
$5,000 offer turned into a full replacement settlement.
Read the story - Marine
When an Insurer's Quick Fix Isn't Enough
$5,000 assessment became a $68,000 settlement.
Read the story - Claims Advocacy
Fighting for What's Fair
An extra $27,000 - a 25% increase on the offer.
Read the story
Ready when you are
Need to make a claim, or thinking of switching brokers?
Whether you're mid-claim or want a broker who'll actually advocate for you next time, we're here to help.
- Free & no obligation
- Insurance Advisernet member