Disclosures & important information

Insurance Advisernet New Zealand Limited (IANZ), FSP26221, holds a financial advice provider licence issued by the Financial Markets Authority. The Insurance Collective NZ Ltd, FSP1005309, is authorised by that licence to provide financial advice services.

The Insurance Collective NZ Ltd provides advice to our clients about their general insurance needs. Our financial advisers provide financial advice in relation to domestic general insurance - such as house, contents, landlords, motor vehicle and boat insurance - as well as commercial general insurance, such as commercial property, business interruption, commercial motor, marine, liability, professional indemnity and cyber insurance.

When providing our advice, we access a wide range of general insurance products from various general insurance providers in both the local and overseas market.

The Insurance Collective NZ Ltd may charge you a fee for providing financial advice and for arranging, altering or cancelling your general insurance program. IANZ may also charge an administration fee for processing insurance premiums. If a fee will be charged, you will be advised at the time the financial advice is provided.

In some circumstances we may recommend another service provider to assist us in providing appropriate financial advice. These providers can include property valuers, property surveyors and motor vehicle valuations, and will charge a fee for the work they do. We will advise you of any related fees and charges before they commence any work on your behalf.

The Insurance Collective NZ Ltd may receive a commission when you pay your invoice for insurance cover, or if we refer you to a premium funder with whom you enter into a premium funding arrangement. The Insurance Collective NZ Ltd may pay your financial adviser a salary, plus bonuses and other incentives. We and your financial adviser may also receive indirect benefits from insurers and premium funders, such as business lunches, tickets to sporting and/or cultural events, or corporate promotional merchandise.

We recognise that the above commissions and incentives may create conflicts of interest. To manage these, we follow an advice process that ensures our recommendations are made based on your financial goals and circumstances. Insurance Advisernet undertakes compliance audits of your financial adviser, who undergoes specialised training in this area, and annually audits our conflicts of interest compliance framework. We may also choose to rebate all or some commissions and charge you a fee based on the nature of the service we provide.

If you are not fully satisfied with our services, please contact your financial adviser or The Insurance Collective NZ Ltd, who will try to resolve your complaint to your satisfaction. If a satisfactory resolution cannot be achieved, we will refer your complaint to IANZ. IANZ's complaints officer will formally acknowledge your complaint in writing and endeavour to resolve it fairly and in a timely manner.

If you are unable to resolve your complaint with IANZ, you may refer it to Financial Services Complaints Limited (FSCL), of which IANZ and The Insurance Collective NZ Ltd are members. FSCL is an approved independent dispute resolution scheme which handles complaints against financial service providers, including insurance brokers. FSCL is free to consumers and its decisions are binding on us (but not on you). Further information is available from IANZ and from www.fscl.org.nz. You may contact FSCL directly on 0800 347 257.

We believe in delivering the most appropriate advice, built upon our four core business pillars: Trust, Advice, Choice and Value. We are bound by duties under the Financial Markets Conduct Act 2013 (the Act). We are required to:

• Meet certain standards of competence, knowledge and skill, as set by the Code of Professional Conduct for Financial Advice Services (Code of Conduct).
• Take reasonable steps to ensure you understand the nature and scope of the advice we give you, and let you know of any limitations on that advice.
• Give priority to your interests, by taking all reasonable steps to make sure our advice isn't materially influenced by our own interests.
• Exercise a prudent level of care, diligence and skill.
• Meet certain standards of ethical behaviour, conduct and client care as required by the Code of Conduct.
• Not offer or recommend a financial product that contravenes the Act or related regulations.
• Make certain disclosure information available to you at the appropriate times - and never provide false, misleading or incomplete information.

The Insurance Collective NZ Ltd, FSP1005309. You can contact us at:

• Phone: 027 545 0908
• Email: ryan@insurancecollective.co.nz
• Address: 120 Karamu Road North, Hastings 4122